Receptionist

Duties and Responsibilities:

• Register guests, assign rooms and accommodates special requests.
• Assists in pre-registration and blocking of rooms for reservations.
• Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
• Use suggestive selling techniques to sell rooms and to promote other services of the Resort.
• Solid understanding of the location and all types of available rooms as well as the activities and services of the Resort.
• Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms.
• Takes same day reservations and future reservations when necessary. Clear understanding of the cancellation procedures.
• Process guest check-outs.
• Performing cashier related functions like posting charges to guest accounts, raising paid out’s, currency exchange.
• Communicate services and amenities of the hotel to guests.
• Obtain proper identification for tax-exempt guests and attach the form to registration card.
• Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.
• Knows all safety and emergency procedures, Is aware of accident prevention policies.
• Advise guest of any messages, mail, faxes, etc. received for them.
• To perform any other duties assigned by the Front Office Manager.