Executive Housekeeper

Duties and Responsibilities:

• Provides effective and efficient management of cleaning operations in assigned areas.
• Manages the day-to-day operation of the department efficiently and effectively, with the goal to maximize productivity and minimize operating costs
• Works closely with Front Office and Engineering Department to ensure that rooms are blocked for maintenance needs.
• Coordinates training programs for cleaning and waste depot, fostering the career development of all team members
• Responsible for the development and continuous improvement of Standard Operating and Emergency Procedures for all cleaning activities
• Implements and monitors the quality assurance program to ensure that consistent cleaning standards are maintained
• Ensures adequate staffing levels are maintained for each shift rotation to meet the cleaning demands and maintain five-star service standards
• Ensures all housekeeping staff adheres to the established SOPs and procedures of the company
• Ensures housekeeping staff adheres to all security procedures and practices and follows grooming standards
• Manages waste recycling program, ensuring the housekeeping staff will support and implement the program
• Actively participates in health and safety activities to ensure workplace hazards are minimised and the health and safety of all employees are ensured
• Ensures all cleaning machinery is maintained as per the Repair & Maintenance (R&M) schedules to minimize the cost
• Ensures all consumables and chemicals are ordered and available as required
• Ensures pest control schedules are followed as per the contract and is effective
• Monitors the Wardrobe & Valet Laundry Department for the cleaning and valet of contract laundry
• Supervises closely all Housekeeping employees, delegates duties and responsibilities, and ensures that performance of their duties is in accordance with policies and procedures and health & safety standards
• Develops and assists with training activities focused on improving skills, knowledge and overall performance
• Ensures employees have a complete understanding and comply with the rules and regulations
• Boosts staff morale and provides mechanisms for ongoing performance feedback and development of the employees
• Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.